Refund policy
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
- Not for you? Full refund on your first bottle of any product, within 30 days of delivery.
- Changed your mind? Return it unopened, seal intact, within 30 days.
- Damaged, faulty or wrong item? We replace it or refund it, and we pay the return shipping.
- Approved refunds are back on your original payment method within 10 business days.
Start any request by emailing hello@trycoast.com.au with your order number. Please don't send anything back before we confirm it — unapproved returns may not be accepted.
Not happy with it? Our 30-Day Satisfaction Guarantee
We want you to feel confident trying Coast Labs for the first time. If a product isn't right for you, we'll refund the purchase price in full — even if the seal is broken and you've started taking it.
This is a named exception to the Opened products and Why your gummies may look different sections below.
To be eligible:
- It's your first purchase of that product. Repeat purchases aren't covered.
- The product is full-sized and bought from coastlabs.com.au. Samples, sale items and gift cards are excluded.
- No more than 3 servings (9 gummies) are missing.
- You contact us within 30 days of delivery.
- You send a photo of the remaining product, plus your order number.
- You return the remaining product intact, in its original bottle.
- You cover the return shipping.
One claim per product, per customer. The refund covers the product price, not the original shipping.
Damaged, faulty or wrong item?
Please inspect your order as soon as it arrives, and contact us within 30 days with your order number, a description of the issue, and clear photos of the product and the problem.
If the product is faulty or doesn't meet the consumer guarantees under Australian Consumer Law, we'll replace it or refund it. Where we need it sent back, we provide a prepaid return label.
Changed your mind?
We accept change of mind returns when the product is unopened and unused, the tamper-evident seal is intact, it's in its original packaging with proof of purchase, and you request it within 30 days of delivery.
Return shipping for change of mind is at your cost, unless the Australian Consumer Law requires otherwise.
Want something different instead? The fastest route is an approved return plus a new order.
Opened products
Our products are ingestible food supplements, so we can't accept change of mind returns once a product has been opened, consumed, or had its tamper-evident seal broken. The 30-Day Satisfaction Guarantee above is the exception.
This doesn't affect your rights under the Australian Consumer Law. If a product is faulty, unsafe or contaminated, contact us and we'll sort it out.
Why your gummies may look different
Our gummies are pectin-based, so slight batch-to-batch variation in colour, shape, texture, firmness and surface appearance is normal. In warm weather or transit they may soften or stick together. None of this affects safety, quality or effectiveness, and none of it counts as a defect under this policy or the Australian Consumer Law.
So, outside of the Satisfaction Guarantee, we can't refund or replace for:
- Taste, flavour or texture preference.
- Normal variation in colour, shape, firmness or appearance.
- Gummies sticking together from heat or compression in transit.
- Opened or consumed products where there's no fault.
Sale items and gift cards
Unless the Australian Consumer Law requires otherwise, sale or promotional items and gift cards aren't eligible for change of mind returns or Satisfaction Guarantee claims.
How refunds are processed
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days — your bank may take a little longer to show it.
If more than 15 business days have passed since approval, email us and we'll chase it.
If anything goes wrong with your order, please talk to us before starting a payment dispute or chargeback. We'd rather fix it directly, and faster.
Delivery problems
Lost parcels, delivery delays and incorrect addresses are covered in our Shipping Policy.
Contact us
Coast Labs Pty Ltd
Email: hello@trycoast.com.au