Cancellation policy
Some items on coastlabs.com.au can be bought as a subscription, a pre-order, or try before you buy. This policy explains how those work and how you change or cancel them. Nothing here limits or excludes your rights under the Australian Consumer Law.
- Cancel any time. No lock-in, no cancellation fee, no minimum number of deliveries.
- Manage it yourself from the link in your order confirmation email, or email us and we'll do it for you.
- Changes apply to your next order — make them at least 48 hours before your renewal date.
- Already shipped? That order can't be cancelled, but our Refund Policy still applies.
Subscriptions
When you subscribe, you get repeat deliveries at the frequency you picked. We securely store your payment details and charge you before each delivery, unless you chose to pay upfront.
Your subscription price is locked at the rate shown when you subscribed. If we ever need to change it, we'll email you first and you can cancel before it takes effect.
Subscriptions renew automatically until you cancel.
Changing or cancelling
You can pause, skip a delivery, change the frequency, swap the product, update your address or payment method, or cancel outright — at any time, from your account.
Two ways in:
- Use the manage subscription link in any order confirmation email.
- Email hello@coastlabs.com.au with your order number and what you'd like changed.
Timing matters. Make changes at least 48 hours before your next renewal date. Once an order has been charged and packed, we can't stop it — but you can still return it under our Refund Policy.
Cancelling stops all future charges. It doesn't automatically refund an order that's already shipped.
Failed payments
If a payment fails, we'll retry it and email you. If it still doesn't go through, the subscription is paused — you won't be charged again until you update your details.
Pre-orders
A pre-order is a product that isn't in stock yet. We may take no payment or a partial deposit at checkout, store your payment method, then charge the balance when we're ready to ship.
We'll show the estimated dispatch date on the product page. If it moves, we'll email you, and you can cancel for a full refund of anything already paid.
You can cancel a pre-order at any time before it's fulfilled — email us with your order number and we'll refund what you've paid within 10 business days. Once it's shipped it becomes a normal order, covered by our Refund Policy.
Try before you buy
On a try before you buy item, we authorise your payment method but don't charge it, then ship the product. You get a set trial window — shown at checkout — to decide.
- Keep it? Do nothing. We charge the full amount when the trial window ends.
- Don't want it? Return it before the window closes, following the steps in our Refund Policy. Once we receive it, the authorisation is released.
If the trial window passes and you haven't returned the item, we charge the full amount.
Refunds and returns
Cancelling stops future orders. For refunds on orders already placed — including our 30-Day Satisfaction Guarantee — see our Refund Policy.
Delivery delays, lost parcels and address problems are covered in our Shipping Policy.
Contact us
Coast Labs Pty Ltd
Email: hello@coastlabs.com.au