Shipping policy
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
- Australia only — we don't ship internationally yet.
- Orders are processed within 1–2 business days.
- Standard and Express options, both calculated at checkout from your delivery address.
- Every subscription order ships free, with no minimum spend.
When will my order be dispatched?
Orders are processed within 1–2 business days.
During launches, promotions and holiday periods it can take a little longer — we'll keep you posted if it does.
Once it's on its way, you'll get a confirmation email with tracking.
How much is shipping?
Shipping is calculated at checkout based on your delivery address. Enter your address to see the exact cost and the options available to you before you pay. The price shown at checkout is the price you pay — we never add shipping charges afterwards.
Do you offer Express shipping?
Yes. Where the carrier services your address, Express appears alongside Standard at checkout, with its own price and estimated timeframe. Both are calculated from your delivery address — we don't publish a fixed table, because the rate depends on where the parcel is going.
Express changes how fast the carrier moves the parcel, not how fast we dispatch it. Orders are processed within 1–2 business days for both Standard and Express shipping.
Is shipping free on subscriptions?
Yes. Every subscription order ships free within Australia, with no minimum spend — your first order and every recurring one, for as long as the subscription is active.
If you cancel, standard rates apply to future one-time orders. We may also run free shipping promotions on one-time orders from time to time; the conditions will be shown at checkout or in the promotion.
How long will delivery take?
Orders are processed within 1–2 business days. Once your order has been dispatched, tracking usually goes live within 24–48 hours.
Standard delivery typically takes 2–5 business days for metro areas and up to 8 business days for regional Australia. Your available shipping options and estimated delivery timeframe are shown at checkout based on your delivery address.
All delivery timeframes are estimates, not guarantees, and can vary due to carrier delays, severe weather, public holidays, carrier backlogs, natural disasters and other unforeseen events.
If your delivery is running late, contact us and we'll help chase it.
How do I track my order?
You'll get an email with your tracking number once your order is dispatched. You can also check it any time on our Track Your Order page.
Tracking usually goes live 24–48 hours after dispatch.
What if my parcel is lost?
If tracking hasn't moved for a while, check our Track Your Order page, then email us at hello@trycoast.com.au. We'll investigate with the carrier and, where appropriate, arrange a replacement or refund under our Refund Policy.
What if I entered the wrong address?
Email us at hello@trycoast.com.au straight away and we'll try to fix it before dispatch. Once an order has shipped we generally can't change the address.
If an order comes back to us because the address was incorrect or incomplete, additional shipping charges may apply before we can send it out again.
My order arrived damaged or incorrect
Please inspect your order on delivery and contact us within 30 days with your order number, a description of the issue, and clear photos of the product and packaging. We'll assess it and, where appropriate, arrange a replacement or refund under our Refund Policy.
Contact us
Coast Labs Pty Ltd
Website: https://www.trycoast.com.au
Email: hello@trycoast.com.au